Patronus

Project:

Duration:

7 Weeks

Coordinator:

Politecnico di Milano

My Role -

Research, Ideation, Facilitation, Content Writing, Developing the Insights, Questioning map, Fixing design questions, and analysis of-design tools.

The Challenge

How could we make use of “Artificial intelligence’s” capabilities to offer support services in time-sensitive situations?

Context

The purpose of the project was to look into the technology shown in the Black Mirror episode and see how it might be enhanced to take out the dystopian part, which for us was life after death. This project offered the chance to investigate cutting-edge technology, create a remedy that gets rid of the dystopian strong element of life after death, and create a service that would be valued by potential customers.

Team:

We solved to achieve # Emotional support # # A.I. based care-giving # # Service System #

Research

This project involved a speculative exploration focused on examining societal perceptions of death. Our objective was to address the needs of individuals in critical conditions resulting from accidents or incidents, while also considering the potential impact of upcoming technological advancements on our perspectives. Through the power of storytelling, our intention was to provoke fresh thinking among our audience and encourage diverse viewpoints

Scenario Development

The service represents a privileged communication channel designed to request help in emergency situations.

Specifically, the service offers:
The ability for users to communicate with emergency services without the use of cell phones but directly using their minds, even in the situations where their body il trapped and unable to move.
The ability for police, civil defense, and emergency services in general to know the location of the people in danger and organize rapid and efficient rescue operations

Needs

Needs of the people:

Receive help when telecommunications are down
Being emotionally supported in emergency and frightening situations
Receive help in situations where the body is blocked and all movements are impossible (earthquakes, avalanches, kidnapping, …)

Needs of the emergency services:
Accelerate communication with citizens
Send messages on a large scale
Provide specific guidance in emergency situations

Prototyping

To ensure the effectiveness of the service visualization, it was crucial to engage in intensive prototyping and gather valuable insights from end users. This process allowed for testing and refining the experience, providing valuable feedback that will inform future developments

The Outcome...

The prototyping phase focused on the user’s transition from calmness to sudden danger and entry into the service’s protective bubble. An immersive sensory experience was created using synchronized projectors and audio in a lab. Users customized their sessions through an attitudinal form, associating avatars generated by AI. The experience simulated an emergency, followed by meeting a personalized avatar in a calming environment. Users’ heart rate was monitored using an Apple Watch. The purpose was to test the effectiveness of the service in distracting and calming users during dangerous situations